FAQ

Questions on the website

• Where is it possible to find the addresses of showrooms, distributors, suppliers in Russia, Belarus, Kazakhstan, etc.?
• Where fire safety and other certificates of tile compliance can be downloaded?
• How to download high resolution images?
• Where can the general catalog be downloaded?

Commercial questions

• What should you do if you want buy tiles that are no long in production for a project?
• Is it possible to buy tiles directly at the factory?
• What are the conditions for being able to collaborate with Italon?
• Is it possible to get special prices for Italon tiles?
• How can be known Italon product prices?
• Is it possible to receive Italon samples and catalogs?
• How to design tile laying?

Laying, cleaning and maintenance

• How to treat glossy and opaque surfaces?
• How to lay the tiles on surfaces with the frequent presence of water?
• Which collections are suitable for facing the facades?
• Which joint should the porcelain tile be laid with?
• Is it possible to lay traditional tiles on the floor?
• Is it possible to install porcelain stoneware on the wall?
• Is it possible to lay the porcelain tile on the floor with underfloor heating?
• What to do with the waste at the end of the tile laying?
• Where to dispose a tile waste?
• Box handling

Product technical characteristics

• What is the difference between tiles’ finishes?
• What is the difference between porcelain and ceramic tiles?
• How acceptable is warped tile?
• Abrasion / wear resistance of tiles?
• What kind of tiles is less slippery?
• How slippery is a Lux surface?
• Which tiles are suitable for the kitchen?
• Quali piastrelle si raccomandano per i bagni?
• What is the difference between rectified and non-rectified tiles?
• What is the thickness of the tile? Does it depend on the format or tile surface?
• Quali piastrelle si può usare nei balconi ed all’esterno?
• What is an abrasion value of the Lux surface?
• Is it true that the granite chips are added to porcelain stoneware?
• What is the difference between full-body coloured porcelain stoneware and glazed porcelain?
• La superficie delle piastrelle Lux: quanto facilmente si possono formare i graffi?
• What are the lapped tiles?
• What is the wear resistance class of porcelain stoneware?
• Tile caliber - what is it?
• Which tile is best suited for wall: white clay or red clay?
• Which tiles are good for high mechanical load areas?
• Are waste materials from the production process used in the production of porcelain stoneware?
• What is the shade of tiles?

Product design

• Which tile structures / textures exist?
• What is the repeatability of the design on the tiles?
• What is the difference between the various surfaces based on the coefficient of slipperiness and abrasion?
• Where can porcelain stoneware be used?
• Do marble effect tiles have to be laid according to the graphics?
• Which tiles are good for the kitchen splashback?